Shipping Policy

At Pure Blood Supplements, we are committed to ensuring that your products are delivered in a timely and reliable manner. Below is an overview of our shipping policies, including how we handle orders, shipping times, and backorders.

Order Processing:

• Orders are processed within 1-2 business days (Monday to Friday, excluding holidays).

• Once your order has been processed and shipped, you will receive an email confirmation with tracking information.

Shipping Options:

• Standard Shipping: Estimated delivery within 3-7 business days.

• Expedited Shipping: Estimated delivery within 1-3 business days.

• International Shipping: Delivery times vary by location. International orders may take longer to process and ship. Please allow 6-8 weeks for processing and delivery due to customs clearance and international shipping times. International customers are responsible for any customs fees or import duties.

Please note that shipping times may vary based on your location and external factors such as carrier delays.

Backorders:

Occasionally, due to high demand, certain products may be on backorder. If an item in your order is on backorder, we will notify you via email with an estimated restock date. Here's how we handle backorders:

• Partial Shipments: If some items in your order are in stock, we will ship those items immediately and notify you about the backordered item. You will not be charged additional shipping for the second shipment.

• Full Backorder: If your entire order is on backorder, we will notify you with an estimated shipping date. Your order will be shipped as soon as the product is back in stock.

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International Shipping Policy:

• We currently ship to select countries worldwide. Please allow 6-8 weeks for processing and delivery due to international customs procedures and extended shipping times.

• International customers are responsible for any customs duties, taxes, or additional fees imposed by the destination country.

• Please note that international shipping times may vary depending on your location and local customs processing. We recommend contacting your local customs office for more information on potential delays.

Shipping Costs:

Shipping costs are calculated based on the shipping method selected, the weight of the package, and the destination. Any applicable shipping fees will be displayed at checkout.

Lost or Damaged Items:

If your package is lost or arrives damaged, please contact us within 7 days of receiving your order at admin@purebloodsupplements.com. We will work with you to resolve the issue as quickly as possible.

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Refund Policy for Dietary Supplements

Thank you for purchasing from Pure Blood Supplements. We take pride in offering high-quality dietary supplements, and we want you to be completely satisfied with your purchase. If you are not fully satisfied, please review our refund policy below.

Refund Eligibility

• Timeframe: You may request a refund for your dietary supplement purchase within 15 days of receiving your order. After 15 days, we are unable to offer a refund or exchange.

• Opened Products: Due to health and safety regulations, we cannot accept returns or offer refunds for opened or used dietary supplements. Refunds are only available for unopened products in their original, sealed packaging.

• Proof of Purchase: To complete your refund, a receipt or proof of purchase is required.

Non-Refundable Items

The following items are not eligible for a refund:

• Opened or used dietary supplements.

• Products purchased through third-party vendors or unauthorized sellers.

• Gift cards or promotional items.

How to Request a Refund

1. Contact Us: If you are eligible for a refund, please contact our customer service team at admin@purebloodsupplements.com within 15 days of receiving your order. Provide your order number, product name, and reason for the return.

2. Return Shipping: If your request is approved, we will provide instructions on how to return the unopened product. You may be responsible for the cost of return shipping.

3. Refund Approval: Once we receive the returned item and confirm it is unopened, we will process your refund. Please allow up to 7 business days for your refund to be credited to your original payment method.

Damaged or Defective Products

If you received a damaged or defective product, please contact us immediately at admin@purebloodsupplements.com with your order number and photos of the damaged item. We will issue a full refund or send you a replacement, depending on your preference.

Exchange Policy

We do not offer exchanges for dietary supplements due to hygiene and safety standards. However, if your item is defective or damaged, we will send you a replacement at no extra charge.

Late or Missing Refunds

If you haven't received your refund after the processing period:

• Check your bank or credit card account.

• Contact your payment provider, as it may take additional processing time.

• If you’ve followed these steps and still haven’t received your refund, please contact us at admin@purebloodsupplements.com.

Contact Information

For any questions or concerns regarding our refund policy, please contact us at:
Pure Blood Supplements

954-289-7565

admin@purebloodsupplements.com